We're here to help.
Support for the ORB app and everything around it. Most answers are below — and when they aren't, a real person is one email away.
We read everything and reply within 1–2 business days.
Getting started
What is ORB?
ORB — Optimized Replenishment Beverages — is the world's first intelligent beverage platform. The ORB app lets you compose a drink around your taste, your moment and, if you choose, your health — and every drink is created individually, never pre-made.
Is the app available now?
ORB for iPhone is rolling out through the App Store as the first ORB locations open. If you'd like to be there at the start, join the first-access list and we'll invite you as soon as your area is ready.
Do I need an account?
You can explore and compose drinks freely. An account is only needed for things tied to you — saved drinks, orders and health connections.
Drinks & orders
How does composing a drink work?
The app walks you through it: base, flavors and their intensity, sweetness, caffeine and fizz, and optional Super Blends. Every ingredient is shown with what's inside — nothing is hidden.
Where are drinks made?
Each drink is created at an ORB location at the moment you order it. The app is the composer; the ORB is the maker. Availability of ingredients can vary slightly by location.
Can I change or cancel an order?
Until the ORB begins creating your drink, yes — open the order in the app. Once creation starts, the drink is being made specifically for you and can no longer be changed. If something isn't right, email us and we'll make it right.
Health data
What does ORB connect to?
With your permission, ORB can read from Apple Health and devices like Whoop and Oura — sleep, recovery and energy signals — so a drink can meet you where you actually are.
Is it required?
No. Health connections are entirely optional and off by default. ORB is a complete experience without them.
How is it protected?
- You grant access explicitly through Apple's permission system, and you can revoke it at any time in Settings → Health → Data Access.
- Your health data is used only to shape your drinks — it is never sold and never used for advertising.
- Disconnecting removes ORB's access immediately.
Account & data
How do I delete my account and data?
Email hello@orbmade.com from the address on your account and we'll delete your account and its data. We'll confirm when it's done.
What do you collect?
Only what the experience needs — and you stay in control. The full picture is in our privacy policy.
Troubleshooting
The app isn't behaving
- Make sure you're on the latest version of the app from the App Store.
- Close the app fully and reopen it.
- If a health connection seems stale, disconnect and reconnect it in the app.
- Still stuck? Email us with your iPhone model and what you were doing — screenshots help enormously.
Something was wrong with a drink
Tell us. Every drink is made for one person, so when one misses, we want to know exactly why — and we'll take care of you.
Contact
For anything at all — the app, an order, your data, or just an idea for a drink: